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When a lead replies to your automated campaign, the AI stops sending messages and hands the conversation over to you.

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The Conversations Tab

All replies land in the Unified Inbox. You don’t need to check your Gmail or phone separately. Unified Inbox Light

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How it Works

1. The Left Sidebar This shows a list of all active conversations.
  • Icon: Indicates the channel (Envelope = Email, Green Bubble = WhatsApp).
  • Name: The lead’s name.
  • Snippet: The last message received.
2. The Chat Window This looks just like a standard chat app. You can type your reply at the bottom and hit Send.
Human Takeover: Once you reply manually here, the automated “Flow” for that specific user is paused to prevent the bot from interrupting your human conversation.